Warranty Policy

1Our quality promise

At Exotic Snacks Drinks LLC, we want every order to arrive in great condition. This Warranty Policy explains what we cover if a product you buy from exoticsnacksdrinksllc.com arrives damaged, defective, spoiled, expired or not as described, and what we will do to put it right.

2What is covered

We will repair the problem, by replacement or refund, if your order arrives with:

• Damaged items: broken, crushed, leaking or otherwise damaged products or packaging.
• Defective or spoiled items: products that are spoiled, contaminated, tampered with or not fit to eat or drink when received.
• Expired items: products that are past their best-before or expiry date on arrival.
• Incorrect items: products that are different from what you ordered.
• Missing items: products listed on your order confirmation that are not in your package.

3How to make a claim

Please contact us within 7 days of receiving your order. To help us resolve your claim quickly, include:

• Your order number and the name of the product.
• A short description of the problem.
• Clear photos of the product, its label showing the best-before date or batch code, and the outer packaging.

4What we will do

If your claim is approved, we will send you a replacement where the product is in stock, or give you a refund, whichever you prefer where available. Refunds are issued to your original payment method within 10 days of approval. There is no restocking fee. We will cover the cost of any return shipping we ask you to arrange for approved claims, and in many cases we will not need the item sent back at all.

For more about returns and refunds, see our Refund & Returns policy.

5What is not covered

This policy does not cover:

• Items that have been stored incorrectly after delivery, for example left in heat or sunlight, or not refrigerated when the label says to.
• Items that are past their best-before date because they were kept too long after delivery.
• Differences in taste, flavour or personal preference. Many of our products are imported and flavours can be unusual.
• Small changes in packaging design, colour or labelling made by the manufacturer.
• Damage or loss caused by providing an incorrect or incomplete delivery address.
• Mystery box contents that differ between boxes, as these are a surprise selection.
• Claims made after the 7-day period, although we will still look at any claim and treat it fairly.

6Food safety & allergens

If you think a product is unsafe, for example because of mould, an unusual smell, a damaged seal or a foreign object, do not eat or drink it. Keep the product and packaging, take photos, and contact us straight away. If you have an allergic reaction or feel unwell, seek medical help first. Please also always read the allergen information on the label of each product before eating or drinking it.

7Your legal rights

This policy is in addition to, and does not limit, any rights you have under applicable consumer protection law. Nothing in this policy excludes or limits any warranty or liability that cannot be excluded by law. Our Terms & Conditions also apply to your purchase.

8Delivery problems

If your order is late or lost rather than damaged, please see our Shipping Policy. You can also check your order status on our order tracking page.